Terms and conditions

This website (www.clinicamulher.pt) is operated and owned by: CLÍNICA DA MULHER – WOMANPOWER HEALTHCARE, LDA

Tax Identification Number: 517919346
ERS Registration: E177273
Business description and identification: Outpatient clinical practice. Provision of medical care and services across all medical and surgical specialties, with a particular focus on women’s health.

Registered Office: Espaço 7Rios | Twin Towers, Rua de Campolide, 351 A, 1070-034 Lisbon, Portugal
Phone: +351 210 063 160
Email: info@clinicamulher.pt

If you have any questions regarding these Terms and Conditions, please contact us through the channels provided above.

1. These general conditions are agreed between CLÍNICA DA MULHER – WOMANPOWER HEALTHCARE, LDA, with registered office at Rua de Campolide, 351 A, 1070-034 Lisbon, Portugal, tax identification number 517 919 346, ERS Registration E177273, contact +351 210 063 160, hereinafter referred to as “Clínica Mulher”, and any persons wishing to use the services provided through the website www.clinicamulher.pt, hereinafter referred to as the “User”.

2. The parties agree that the acquisition of services through the website www.clinicamulher.pt shall be governed exclusively by this agreement, to the exclusion of any conditions previously made available on the website.

1.1 These Terms and Conditions govern the conditions applicable to the provision of healthcare services by Clínica Mulher, namely the booking, ordering, and payment of consultations, examinations, procedures, or programmes, as well as access to, navigation of, and use of the website www.clinicamulher.pt.

1.2 By accessing or using the website, the User declares that they have read, understood, and accepted these Terms and Conditions.

2.1 The scheduling of consultations, examinations, procedures, or programmes at Clínica Mulher may be subject to payment of a booking fee. Clínica Mulher and its service providers may opt to apply a booking fee in order to minimise no-shows, thereby maximising access for all patients to the services offered by Clínica Mulher.

2.2 To place an order, the User must:

2.3 The User’s final confirmation of the booking constitutes full and complete acceptance of the prices and descriptions of the available services, as well as of these General Conditions of Sale, which shall be the only conditions applicable to the contract thus concluded.

2.4 Clínica Mulher will honour orders initiated online. In the event of unavailability of the service, Clínica Mulher undertakes to inform the User as soon as reasonably possible.

2.5 The data appearing on the invoice is the sole responsibility of the User. Once issued, the invoice cannot be reissued with amendments.

3.1 All bookings made more than 72 hours in advance are subject to confirmation. The confirmation request is sent by Clínica Mulher, and confirmation must be provided electronically or by telephone by 12:00 noon on the day before the consultation or examination.

3.2 Failure to confirm by the end of the morning of the day before the scheduled date may result in the cancellation of the consultation or examination and the allocation of the slot to another patient, without further prior notice.

3.3 In the event of prior payment of a booking fee but failure to confirm by 12:00 noon on the day before the scheduled date, the slot may be allocated to another patient. If the slot is allocated to another patient resulting in the cancellation of the consultation or examination, the booking fee will be refunded.

3.4 In the event of cancellation after confirmation, the booking fee may not be refundable, except in exceptional circumstances duly justified and subject to assessment by Clínica Mulher.

3.5 The booking fee paid will be fully deducted from the total cost of the consultation or examination on the day it takes place.

4.1 Prices are expressed in Euros, inclusive of all applicable taxes, taking into account the VAT rate applicable and in force on the date of payment for the services.

4.2 In the event of a price increase for any service, the User will be informed and may choose to maintain the booking (paying the difference) or cancel it.

5.1 On the website www.clinicamulher.pt or via payment link, Clínica Mulher offers the User the following payment methods through Easypay – Instituição de Pagamento, Lda:

5.2 At Clínica Mulher, in-person payments may be made in cash, by debit card, or by credit card. Cheques are not accepted.

5.3 In the case of credit card payment, the charge will be debited to the User’s card immediately upon confirmation of the ability to provide the service. If any of the ordered services cannot be provided, the corresponding amount will be credited back to the User’s card.

6.1 Payments at Clínica Mulher are made prior to the provision of the service — in advance for programmes or packs, or on the same day at check-in for consultations, examinations, or procedures.

6.2 Subsequent adjustments may apply if, during the consultation or procedure, additional services are deemed necessary.

6.3 The service will be provided upon confirmation of payment.

7.1 Cancellations and refunds are handled on a case-by-case basis by Clínica Mulher. The User may request changes to or cancellation of their booking through the following channels: reply to the confirmation email; WhatsApp (+351 936 780 009); phone (+351 210 063 160). It is recommended that any request for changes or cancellation be communicated as far in advance as possible.

7.2 Cancellations made less than 72 hours before the scheduled date will not be eligible for a refund of the booking fee.

7.3 In the event of cancellation after confirmation, the booking fee may not be refundable, except in exceptional circumstances duly justified and subject to assessment by Clínica Mulher.

7.4 Failure to attend on the scheduled date and time without prior notice will result in the forfeiture of the booking fee. Clínica Mulher reserves the right to require a booking fee for future appointments.

7.5 Whenever possible, refunds shall be made through the same payment method used for the original payment. If this is not possible, the User must provide proof of payment and proof of account or card ownership, so that the refund may be processed by bank transfer.

7.6 Clínica Mulher undertakes to refund the User within a maximum of 14 business days.

7.7 In exceptional circumstances — for clinical, technical, or force majeure reasons — Clínica Mulher may cancel or reschedule an examination or consultation. In such cases, a new date will be proposed or, where applicable, a full refund of the amount paid will be issued.

8.1 Clínica Mulher makes every effort to provide continuous access to the website; however, access may be suspended, limited, or interrupted at any time for any reason.

8.2 Access to the website may be limited occasionally to allow for recovery, maintenance, or the introduction of new features or services.

8.3 Access to the website may also be interrupted in cases of “Force Majeure”, understood as any cause that disrupts the performance of the website and has any impact on the fulfilment of our obligations arising from or attributable to acts, events, omissions, or accidents beyond our reasonable control, including but not limited to strikes, terrorist action, invasion, war, threat or preparation for war, fire, technical failure of power, software, hardware, or telecommunications or other network failures, interruptions, disruptions or breakdowns, explosions, storms, floods, earthquakes, epidemics, or other natural disasters, any legislation, regulation, rule, or decision of a state or court.

8.4 In any case, Clínica Mulher will make every effort to restore access as soon as possible. Clínica Mulher reserves the right to block access to any material and/or remove any material that may, in its sole discretion, cause a breach of these Terms and Conditions.

8.5 Without prejudice to the provisions of the other clauses of these Terms and Conditions, Clínica Mulher authorises any user to access this website solely for personal or informational purposes, as provided in these Terms and Conditions. By accessing the website, the User acknowledges and accepts that its content may be incomplete, inaccurate, not up to date, or may not meet their needs and requirements.

8.6 The User declares and acknowledges that they:

• Have read and understood these Terms and Conditions.
• Use the website in a lawful and responsible manner.
• Do not use the website for fraudulent or unlawful purposes.
• Will not publish or use false, defamatory, or injurious information.
• Will not engage in acts that could harm or overload the normal operation of the website or violate the rights of third parties.
• Will not copy, use, transfer, rent, sublicense, alter, adapt, attempt to modify or change the source code, perform reverse engineering, decompile, or disassemble, in whole or in part, the content of the website.
• Will not propagate viruses, spyware, adware, rootkits, backdoors, Trojan viruses, or other similar computer threats.
• Will not use software or other automatic or manual mechanisms to copy or take control of the website or its content.

8.7 Clínica Mulher reserves the right to suspend or restrict access to any user who misuses the website.

9.1 The information provided on the website is for informational purposes only and does not replace in-person consultations or advice from qualified healthcare professionals.

9.2 Clínica Mulher shall not be held liable for any decision made on the basis of information available online without prior consultation with a healthcare professional.

10.1 The website may contain links to third-party websites. These websites are managed by entities unrelated to Clínica Mulher, and we do not assume responsibility for their content or for how they process personal data.

10.2 The User should therefore pay particular attention when connecting to other websites through links on the Clínica Mulher website and carefully read the respective terms and conditions, privacy policies, and any other documents available therein.

11.1 Clínica Mulher adopts appropriate security measures to protect the website and user data. However, it does not guarantee that the website is free from viruses or other elements that could cause harm to the user or third parties.

11.2 The User is responsible for using adequate protective measures, including antivirus software or a firewall.

12.1 Personal data is processed in compliance with applicable data protection legislation, namely the General Data Protection Regulation (GDPR). The provision of personal data is voluntary, and the right of access, rectification, and deletion of any data directly concerning the User is guaranteed under the law, either in person or in writing, directly to the address info@clinicamulher.pt.

12.2 The processing of personal data collected through the website is subject to the provisions of the Privacy Policy, which should be read carefully and forms an integral part of these Terms and Conditions.

12.3 For more information on the use of cookies, please also consult the Cookie Policy.

13.1 All content on the website (its structure and layout, the selection, organisation, and presentation of its content, including its functionalities and texts, images, logos, trademarks, design, software, among others (“Material”)) is protected by intellectual property rights, exclusively owned by Clínica Mulher or duly authorised third parties, and is protected against unauthorised use, copying, or disclosure under national laws and international treaties on intellectual property rights. The User undertakes to respect such rights.

13.2 Nothing in these Terms and Conditions and/or the content of the website may be interpreted as implicitly granting, accepting, or in any way licensing the right to use any Material by any means, without the prior written consent of Clínica Mulher or the third-party owner of the Material or of the intellectual property rights published on the website.

13.3 The transmission, communication to the public, publication, making available to the public, reproduction, distribution, modification, transformation, copying, sale, or use, in any form, of the Material without prior written authorisation from Clínica Mulher or duly authorised third parties is prohibited.

13.4 As a user of the website, the User undertakes not to use the Material for illegal purposes and not to infringe the rights of Clínica Mulher.

13.5 The User may, however, view and display the content of the website and/or the Material on a computer screen or other electronic device, store such content in electronic format on a disk (but not on a server or on a storage device connected to the Internet), or print a copy of such content for personal and non-commercial use, provided that all information relating to intellectual property rights is maintained.

14.1 Access to and use of the website are activities carried out by the User.

14.2 The User is solely and exclusively responsible for the use of the website and its content. Clínica Mulher is not responsible, nor does it assume any liability, for the use of the website in a manner that does not comply with applicable legal provisions by the User.

14.3 Specifically, the User is solely responsible for the communication of incorrect, false, or third-party information or data without their consent, as well as for the improper use thereof.

14.4 The content of the website may contain inaccuracies or typographical errors. Clínica Mulher is not responsible, nor may it be held liable, by any means or method, for any inaccuracies and errors, any damages caused or resulting from the use of information derived from the website or through the website by the User. The User is solely and exclusively responsible for evaluating the information and content obtained through the website.

14.5 The website and all information and content published therein may be changed by Clínica Mulher at any time, periodically, and/or without prior notice.

14.6 Considering that any content downloaded or otherwise obtained results from the User’s free decision and is carried out at their own risk, any liability for damage to computers or any other electronic devices or data loss resulting from download operations performed by the User shall be the exclusive responsibility of the User and cannot be attributed to Clínica Mulher. Clínica Mulher assumes no liability for damages resulting from the inability to access the services provided through the website or for damages caused by viruses, corrupted files, errors, omissions, service interruptions, content cancellation, issues related to the Internet, service providers, or telephone and/or telematic connections, unauthorised access, data alteration, or related to the absence and/or deficient operation of the User’s electronic devices.

14.7 Clínica Mulher has adopted appropriate technical and organisational measures to safeguard the security of the services it provides through the website, to ensure the integrity of electronic traffic data related to the forms of unauthorised use or knowledge, as well as to prevent risks of dissemination, destruction, or loss of confidential or non-confidential data and information of the User, available on the website, or related to unauthorised access — or access in breach of applicable legal provisions — to said personal data and information.

14.8 Clínica Mulher does not guarantee, nor can it guarantee, that the website is free from viruses or any other element that may negatively affect its use.

14.9 Clínica Mulher shall not be held liable for damages resulting from unavailability, failures, interruptions, viruses, Force Majeure events, or any other cause beyond its reasonable control.

14.10 Clínica Mulher shall not be held liable for any damages resulting from improper use by the User, or for any damage resulting from the provision of inaccurate information through the website.

14.11 The User undertakes to indemnify and hold harmless Clínica Mulher, as well as its legal representatives, partners, and employees, from any damages, liabilities, claims, or compensation requests, including expenses and representation costs, brought by third parties as a consequence of the use of the website in a manner inconsistent with these Terms and Conditions, and/or by virtue of the breach of the conditions set forth herein, and/or resulting from non-compliance with the representations and warranties contained in these Terms and Conditions.

15.1 Any disputes or complaints arising from the interpretation, execution, or validity of these Terms and Conditions may not be submitted to any alternative dispute resolution mechanisms, as Clínica Mulher does not subscribe to them.

15.2 Clínica Mulher also informs that the Electronic Complaints Book is available at: www.livroreclamacoes.pt.

16.1 Clínica Mulher reserves the right to amend or update these Terms and Conditions at any time and without prior notice. Amendments shall take effect from the date of their publication on the website. The User should therefore periodically consult this Terms and Conditions page to verify whether any updates or amendments have been made.

17.1 If any part or provision of these Terms and Conditions is unenforceable or in conflict with applicable law, the validity of the remaining parts or provisions shall not be affected. The affected part or provision shall be deemed replaced by the one that, with the same or similar meaning, is enforceable or legally admissible.

18.1 These Terms and Conditions are governed by Portuguese law. For any arising dispute, the courts of the Lisbon District shall have exclusive jurisdiction, with express waiver of any other forum.