CLÍNICA DA MULHER – WOMANPOWER HEALTHCARE, LDA
Privacy Policy
Clínica da Mulher – Womanpower Healthcare, Lda. (hereinafter “Clínica Mulher”), corporate entity no. 517919346, with registered office at Espaço 7Rios | Twin Towers, Rua de Campolide, 351 A, 1070-034 Lisbon, Portugal, registered with ERS under no. E177273, is dedicated to the provision of integrated healthcare and well-being services.
Clínica Mulher is strongly committed to protecting the privacy of its patients and website visitors and has prepared this Privacy Policy to explain its commitment to and compliance with applicable privacy and personal data protection regulations, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable national legislation.
1. SCOPE OF APPLICATION
This Privacy Policy applies to the processing of personal data carried out by Clínica Mulher, including special category data (namely health data), collected in person or through our digital channels (website, WhatsApp, email, or telephone).
2. DATA CONTROLLER
The entity responsible for processing personal data is Clínica Mulher.
We have appointed a Data Protection contact person who may be contacted regarding any questions related to this Policy or to your personal data at: rgpd@clinicamulher.pt.
3. PERSONAL DATA
Personal data refers to any information that identifies or allows the identification of a natural person, directly or indirectly.
3.1 Identification and contact data
- Name, date of birth, gender
- Address, phone number, email address, tax identification number (NIF)
3.2 Clinical and health data
- Clinical information, medical reports, exams, and health history (collected based on the provision of healthcare services or with explicit consent)
3.3 Browsing and digital usage data
- Cookies, IP address, website interactions or interactions via WhatsApp
- Appointment history or messages exchanged with the clinic
4. PURPOSES AND LEGAL BASIS FOR DATA PROCESSING
4.1 Clinical purposes
Your data may be processed for the following purposes:
| Purpose | Legal Basis |
| Provision of healthcare and well-being services | Performance of a contract / Vital interests of the data subject |
| Management of appointments, exams, and clinical records | Legal obligation / Vital interests of the data subject |
| Billing and administrative management | Legal obligation |
| Sending institutional information | Legitimate interest |
| Sending promotional, commercial communications and newsletters | Data subject’s consent or Legitimate interest |
| Compliance with legal or regulatory obligations | Legal obligation |
You may withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal. Additionally, if you do not provide the necessary personal data, Clínica Mulher may not be able to provide the requested services.
4.2 Website purposes
| Purpose | Legal Basis |
| Website management | Performance of the Website Terms and Conditions |
| Management of appointment requests | Performance of a contract |
| Customer support | Performance of a contract |
| Sending promotional, commercial communications and newsletters | Data subject’s consent or Legitimate interest |
You may withdraw your consent at any time, without affecting the lawfulness of prior processing. If you do not provide the required personal data, Clínica Mulher may be unable to provide the requested services.
Regarding promotional, commercial communications and newsletters, you may object at any time to receiving such communications by contacting rgpd@clinicamulher.pt.
5. DATA RETENTION
We retain personal data for the following periods, unless longer retention periods are required under applicable law:
5.1 Clinical data
| Purpose | Retention Period |
| Provision of healthcare and well-being services | Clinical records are retained for 5 (five) years after termination of the contract, unless a longer period is required to comply with legal or regulatory obligations |
| Management of appointments, exams, and clinical records | Until termination of the contract |
| Billing and administrative management | Up to 10 (ten) years after data collection |
| Sending institutional information | Until termination of the contract |
| Sending promotional, commercial communications and newsletters | For services similar to those contracted: until termination of the contract |
| For services not similar to those contracted: while consent is maintained or up to 1 (one) year after the last contact |
5.2 Website data
| Purpose | Retention Period |
| Management of appointment requests | Until termination of the contract |
| Customer support | For 1 (one) year after data collection |
| Sending promotional, commercial communications and newsletters | For services similar to those contracted: until termination of the contract |
| For services not similar to those contracted: while consent is maintained or up to 1 (one) year after the last contact |
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect personal data against loss, unauthorized access, or destruction. In the event of a personal data breach, we will notify the supervisory authority (the Portuguese Data Protection Authority – CNPD) within the legally established time limits.
7. DATA SUBJECT RIGHTS
In accordance with the law, you may exercise the following rights:
- Access to your personal data
- Correction of inaccurate data
- Erasure of data (except where legal obligations require retention)
- Restriction of or objection to processing
- Data portability
- Withdrawal of consent for promotional purposes
Requests should be sent to: rgpd@clinicamulher.pt
8. PROCESSORS AND THIRD PARTIES
Whenever we engage external entities (such as laboratories, IT services, or billing providers), we ensure that they are contractually bound to comply with the same data protection standards.
If it is necessary to transfer data outside the European Union, appropriate safeguards will be adopted, such as standard contractual clauses approved by the European Commission.
9. COOKIES AND SIMILAR TECHNOLOGIES
Our website (www.clinicamulher.pt) uses cookies to improve the browsing experience and to collect anonymous statistical data.
When accessing the website, you may configure and manage your cookie preferences. For more information, please refer to our Cookie Policy.
10. AUTOMATED DECISION-MAKING
Clínica Mulher does not carry out decisions based solely on automated processing that produce legal effects or significantly affect clients.
11. MINORS
The processing of personal data of minors under the age of 16 requires the explicit consent of their legal representatives. Where applicable, Clínica Mulher will take appropriate measures to verify such authorization.
12. CHANGES TO THIS POLICY
Clínica Mulher may review this Privacy Policy periodically. Updates will be published on the website www.clinicamulher.pt and, where relevant, communicated by email or other official channels.
13. COMPLAINTS
If you believe that the processing of your personal data does not comply with applicable legislation, you may file a complaint with the Portuguese Data Protection Authority (CNPD) at www.cnpd.pt.
